This booklet offers points to remember when answering questions dealing with making presentations, leading meetings, or responding to phone calls, letters, and requests for information, as well as sample test questions dealing with these topics.

22 pp.

New York State jobs whose civil service examination announcements feature this topic:

Director Forest Ranger Services, Teachers' Retirement Examiner 4, Assistant District Manager Vocational and Educational Services, Associate Vocational Rehabilitation Counselor, Child Support Specialist 3, Legal Affairs Specialist 4, Tax Audit Administrator 1, ASSOCIATE and SENIOR WORKERS' COMPENSATION EXAMINER, Environmental Program Specialist 4, Public Health Representative 1 2, MUSEUM SUPPORT SERVICES SPECIALIST 2, HISTORIC SITE ASSISTANT, Museum Instructor, AIDS Program Manager 1 2 3, ENVIRONMENTAL ANALYST 2 3, Highway Safety Program Representative, Training Technician Trainee 1, Public Health Specialist 1 2, Utility Consumer Program Specialist 2 3, Addictions Planning Analyst 1 2, LONG TERM CARE ADVOCACY ASSISTANT SPECIALIST, UTILITY CONSUMER PROGRAM SPECIALIST 2, Program Outreach Specialist 1 2, Economic Development Program Specialist 2, COORDINATOR, FOSTER GRANDPARENT AND SENIOR COMPANION PROGRAMS, Aging Services Representative, Grant Project Assistant, Senior Landscape Architect, Criminal Justice Program Representative 1 2 3, Canal Traffic Agent, FORESTER TRAINEE 1, Park Manager 1 2, Highway Safety Program Analyst 2, Education Program Assistant 2, RENT PROGRAM SPECIALIST 1, Environmental Engineer 3 4, SERVICE AREA REPRESENTATIVE TRAINEE 1, Housing and Community Renewal Manager 1 2, Supervising Automotive Facilities Inspector, Biologist 2 3 4, VEHICLE SAFETY TECHNICAL ANALYST 1, Aging Services Program Analyst, EDUCATION PROGRAM ASSISTANT 2, Medical Assistance Specialist 4, Senior, Associate, Supervising Safety and Health Inspector, COMMUNITY CORRECTION REPRESENTATIVE 2, ADDICTIONS PROGRAM SPECIALIST 2 3 4, School Food Programs Specialist 1 2, ARCHIVES AND RECORDS MANAGEMENT SPECIALIST 1 2, Crime Victims Specialist 1 2 3, Fire Protection Specialist 2, Supervising Labor Services Representative, Associate in Education of Children with Disabilities, Senior State Veterans Counselor, Coastal Resources Specialist 1 2 3, Thruway Communications Supervisor, Economic Development Program Specialist 2, Homeless Services Representative 1, Lottery Regional Manager 1, Consumer Frauds Representative Trainee 1, NUTRITION PROGRAM REPRESENTATIVE, Coordinator and SUPERVISOR OF VOLUNTEER SERVICES, Code Compliance Specialist 1, ASSOCIATE AND SENIOR PUBLIC INFORMATION SPECIALIST, Nutrition Services Administrator 1 2, Community Service Center Manager 1 2, Unemployment Insurance Program Manager 1 2, Fire and Safety Representative, Horticultural Inspector 1 and Trainee, Interpretive Programs Assistant, Nutrition Services Administrator 1 2, Thruway Communications Supervisor, Bridge Manager, Historic Site Manager A B C, Animal Health Inspector 2, FISH AND WILDLIFE TECHNICIAN 2 3, Fish Culturist 1 2 3 4 5